At EZ-Store, customer satisfaction is our motto! That's why we wanted to talk about product returns. We want you to be completely satisfied with your purchase. As a private customer, you have 14 days from receipt of your parcel to exercise your right of withdrawal. After this period, we unfortunately cannot accept returns simply because you have changed your mind.
If, for any reason, you feel that the product is not suitable for you, the following information will be useful:
Contact customer service
Before returning any items, it is essential to contact our customer service department to obtain prior approval. We will work with you to determine the terms of exchange or refund, depending on your preference and product availability. Find all the ways to contact EZ-Store here.
Return shipping costs
You are responsible for the costs of returning the product, unless otherwise specified or specifically agreed with our team. We recommend that you choose a secure and traceable method of transport to avoid any problems during the return process. Please feel free to send us the tracking details.
Take care of the condition
of the product
To qualify for an exchange or refund, the product must be returned in new or perfect condition, with all its original accessories and packaging. It is important to protect the item well to avoid any damage during return shipping.
Tracking your return
Upon receipt, our after-sales service will check the condition of the product. If everything is in order, we will initiate the exchange, credit note or refund procedure, depending on your preference. If not, we will keep you informed of any defects found.