At EZ-Store, we understand how important delivery is to our customers. That's why we have taken care to select a logistics partner renowned for its professionalism and reliability, ensuring that your order arrives quickly and in perfect condition. Our goal is to offer you a stress-free experience: from placing your order online to receiving your product, you can count on our professionalism and commitment every step of the way.
We have chosen to work with UPS, renowned for its professionalism and solid international reputation. UPS offers efficient logistics solutions, careful handling of parcels and clear tracking throughout the delivery process. This partnership enables us to guarantee a service that meets your expectations, even over long distances.
Delivery times
Thanks to UPS, delivery times generally vary from 1 to 5 working days from dispatch, depending on the geographical area and the time of year. We attach great importance to processing your orders quickly so that you can enjoy your equipment as soon as possible. During busy periods (sales, holidays), these times may be slightly longer.
Delivery areas
EZ-Store mainly delivers within mainland France, but we also offer shipping to most European Union countries. If you would like your order delivered outside the EU or to specific areas (French overseas departments and territories, Switzerland, etc.), please contact our customer service department to check feasibility and obtain a personalised quote.
Shipping costs
Shipping costs depend on your delivery location and the weight of your order. The exact amount is calculated automatically when you finalise your purchase. Keep an eye on our promotional offers: we sometimes offer free delivery above a certain amount, or one-off discounts on shipping costs.
Tracking your shipment
As soon as your order is shipped, you will receive a UPS tracking number allowing you to track your parcel in real time. Thanks to the UPS tracking interface or email/SMS notifications, you will know exactly where your order is and can organise yourself to receive it with complete peace of mind.
Packaging and protection
To best protect your PC or accessories, we use reinforced packaging and take care to secure the components carefully. This precaution significantly reduces the risk of impact or damage during transport. We also carry out final tests before shipping to ensure that your configuration is operational and ready to use..
Receipt of the parcel
Upon receipt, remember to check the condition of the box and its contents in front of the delivery driver. If you notice any issues (damaged or missing items, etc.), immediately file a complaint with the carrier and contact our customer service department. This will allow us to quickly find a suitable solution (replacement, repair, etc.).
By choosing EZ-Store, you are opting for fast, reliable and secure delivery. We are available to answer your questions and assist you until your PC or accessories are installed and operational. Please do not hesitate to contact us for any further information: your satisfaction is our top priority.