At EZ-Store, we believe that after-sales service is not limited to resolving technical issues. Our mission is to support you on a daily basis, from the first start-up of your gaming PC to its regular maintenance. We know how important it is to be able to count on a responsive and competent team, which is why we make it a point of honour to listen to our customers and respond to their needs with professionalism and transparency. Discover EZ-Store's commitments to after-sales service below!
How can I contact EZ-Store customer service?
To make it easy for you to contact us, we offer several communication channels: telephone, email, online chat, and even our social media accounts. Our opening hours are listed at the top of each page, and we strive to respond as quickly as possible, usually within 24 to 48 hours. The more details you provide (order reference, precise nature of the fault, etc.), the more effectively we can help you.
By telephone
You can contact us by telephone on 02 79 58 00 67 (Monday to Friday from 9.30am to 12.30pm and from 1.30pm to 6.30pm).
Via technical support
You can email our technical support team. The EZ-Store team will respond as soon as possible.
Via Chat
Click on the small bubble at the bottom right of any page on the website to chat with a live advisor!
Through our social media channels
Follow us on our various social media channels and chat with the EZ-Store teams: Facebook, Instagram, etc.
Consultancy and support service
At EZ-Store, our after-sales service goes beyond simple troubleshooting. Our team is always available to advise you on optimising your in-game settings and maintaining your equipment. We give you all our tips and advice so you can get the most out of your setup!
EZ-Store's commitments
We are, above all, passionate about gaming and IT. This enthusiasm drives us to offer impeccable after-sales service based on trust and support. We are committed to building close relationships with our customers by remaining accessible and transparent in everything we do.
Guarantees and legal framework
All our gaming PCs come with a two-year statutory warranty and a statutory warranty against hidden defects, in accordance with the provisions of the Consumer Code and the Civil Code. In other words, if your product has a conformity defect or a hidden defect, you can request that it be repaired or replaced. We will also take the necessary steps to inform you of the procedure to follow, from the initial discovery of the problem to the possible assessment of the components.
By choosing EZ-Store, you not only benefit from high-performance machines, but also from responsive and competent after-sales service designed to make your life easier. If you have any questions or require assistance, please do not hesitate to contact us: our team will be happy to help you. Your satisfaction is our top priority.